The moment I realized my invoice templates were lying to me
I've been sending out the same generic invoice for 3 years, just changing the numbers and date. Last Tuesday a client called me out on it, said my line items looked like I was billing for 'miscellaneous labor' when I actually did a full bathroom reno in Tacoma. That's when it clicked, I never itemized materials or travel time, so I was leaving money on the table every single job. Has anyone else had a client basically teach them how to bill properly? I feel like I owe that guy a discount.