A client told me my glass cuts looked 'like a toddler with safety scissors'

Honestly, it was for a big shower door install in a new build over in the West End. The guy was a retired engineer and watched me score a 48-inch panel. He said my cuts were fine but the edges looked rough because I was rushing the clean-up. He literally said, 'Son, that edge looks like a toddler with safety scissors went at it.' I started spending an extra five minutes per piece with a finer grit belt on my sander. The difference is night and day, and I haven't had a callback about a sharp edge since. Anyone else get a piece of feedback that was harsh but totally right?

2 comments

2 Comments

jake_martin167d ago

Wait, he watched you score a 48-inch panel? That's a huge piece of glass to cut even without an audience. The pressure alone would make me sweat. And a retired engineer? Those guys notice every tiny detail, of course he was looking at the edge finish. It's wild how just a few minutes with a different sander fixed everything, but I guess that's the whole point. Brutal feedback, but it sounds like it made you better at your job.

bettykim7d ago

My first boss in the trade used to say the last 10% of the job is 50% of the look. That feedback about the edges is brutal but spot on. It's easy to think the cut is the hard part and then slack on the finish work. Tbh, a lot of guys in the shop still skip that final polish step because they think no one will notice. But customers run their hands over everything, especially in their new house. That extra five minutes you're talking about is what separates a job from a callback.