Warning: I almost lost a $2,500 client because I didn't set a clear timeline

Last month, a client in Austin asked for a website redesign and I just said 'sure, I'll get it done soon' without giving a real date. Three weeks went by with vague check-ins and they got really mad, almost pulling the whole job. I learned you have to give a real deadline, even for small steps. Has anyone else had a client get upset over something that simple?

2 comments

2 Comments

nina_sullivan6117d ago

Yeah, vague timelines will kill a job fast. You gotta give them a real date, even if it's just for the first draft. Good point from @michael895 too, clear rules from the start stop the revision creep.

michael89517d ago

Timelines matter, but clear payment terms have saved me from bigger headaches. A client once tried to push for endless revisions after the work was done, but my contract had a hard stop at three rounds. Setting those rules early keeps things from getting messy later on.