Heard a customer in my shop say they'd never buy roses again

A woman was telling her friend in my store last week that she got roses from a big chain and they wilted in two days. She said she's done with them for good. It made me think about how one bad bunch can turn someone off a whole flower. How do you guys make sure new customers have a good first time, especially with tricky flowers like roses? Do you give them a care card or something?

3 comments

3 Comments

taylor.phoenix2mo ago

Ever tried a quick demo on how to trim the stems and change the water?

taylor.phoenix13d ago

Roses are tough flowers if you know how to handle them." I mean, is it really that deep? It's a flower, not a math test. You cut the stems, you put them in water, you change the water when it gets gross. That's it. We're acting like these things require a degree in horticulture. A demo seems like overkill for something that should be common sense, honestly.

seth_carr2mo ago

Roses are tough flowers if you know how to handle them. The problem is usually the water, not the flower itself. A care card is good, but showing someone how to do it right is better.