Just had a lightbulb moment about setting the room vibe before a facial, clients relax way faster now.

3 comments

3 Comments

Totally get what you mean about the vibe. I started playing soft nature sounds and dimming the lights before they even lay down, and it makes a huge difference. It's like the client's brain gets the signal to switch off before you even touch their skin. Honestly, it makes me think about what @sean_murray said, because if you skip that setup, you're missing a key step to help them actually receive the treatment. They might think they just want the procedure, but their nervous system needs that transition time to really let go.

sean_murray1mo ago

Our clients just want the treatment, nothing else.

bettykim1mo ago

That "nothing else" part reminds me of my friend's client, @sean_murray. They always rushed through the talk and only cared about getting the procedure done.