Loading…
16
Hot take: a client in Denver told me my chairside manner mattered more than my color formula, and I'm still not sure she's wrong
Last month I did a balayage correction on a woman who sat in my chair for 4 hours in Denver, and about halfway through she told me she almost walked out when I started because I was quiet while mixing. She stayed because I asked her one question about her kid's soccer tournament. She tipped 30% and rebooked on the spot. Now I'm stuck between two camps: some stylists say skill is everything and personality is fluff, others swear the talk is half the job. Where do you all land, does the chatting really matter or is it just the work?
1 comments
Log in to join the discussion
Log In1 Comment
jake_walker6d ago
What made her almost walk out exactly? Was it the quiet while mixing, or did she read that as you not caring about what she wanted? Four hours is a long time to sit there feeling ignored, so I get why the small talk saved it. But would she have stayed if the color came out bad and you two had the best chat of her life?
6