That time a delivery driver rated MY food before eating it

I run a cloud kitchen out of my apartment in Austin, mostly comfort food bowls. Last month I got an order for mac and cheese with brisket from a guy named Dave. I packed it up real nice, tossed in a handwritten thank you card, and sent it out. Twenty minutes later I saw the order was marked as "not good" on the app with a 2 star review. No message, no photo, just a bad rating. I was confused because I had just eaten that same batch myself. Turns out Dave left the food on his porch for an hour while he took a phone call, then blamed me when it was cold. He actually admitted this in a follow up message. Now I put a big sticker on the box that says "please eat within 15 minutes." Has anyone else had a driver or customer tank your rating for something you couldn't control?

2 comments

2 Comments

haydenp955d ago

You said "I packed it up real nice, tossed in a handwritten thank you card" but that seems kinda off. Most third party delivery apps don't let the driver rate the food. The customer rates it. So it was Dave the customer, not a driver, who hit you with that 2 star. Still sucks though, people need to learn food doesn't stay hot forever if they let it sit.

wesley_hart4d ago

...and that's exactly what gets me about the whole rating system. I had someone ding me once because the fries were cold, but they admitted they waited 45 minutes to eat. You can't control what happens after the food leaves your hands, so a handwritten note feels nice but doesn't change that reality. It's just a reminder that most people don't think about timing, they just rate based on how they feel in the moment.