Had a total brain freeze during a client pitch in Denver last week

I completely blanked on our pricing model for a solid 30 seconds. I just said 'let me circle back on that' and moved to the next slide, then emailed the numbers after. Anyone else have a good recovery line for when you freeze up?

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3 Comments

park.iris6mo ago

Did the client seem to notice the freeze, or did your move to the next slide work smoothly?

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wren_rodriguez6mo ago

But honestly, they definitely noticed the freeze... it was super awkward.

9

rileyjones5mo ago

Been there lol. My go-to is saying "let me double check my notes to make sure I give you the exact breakdown" which sounds way more prepared than just blanking. @wren_rodriguez is right that they notice, but owning it calmly makes it less awkward. I once forgot a product name and just said "the one with the blue interface" while I found it, and the client laughed with me. The key is to not panic and keep talking.

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