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TIL our vendor invoice approval took 11 days because of one shared inbox
We had a backup on payables that I figured was just normal end of quarter stuff, but it kept going. So I sat down and timed it, and a single invoice went from mailbox to approval in 11 days. Turns out three of us were all watching the same shared inbox, and every one of us thought somebody else had already grabbed it. I set up a simple rule where each invoice gets one owner tagged in the subject line, and the same invoice now clears in 2 days. It took me about 4 hours total to map out who touches what, and I found two other steps that were basically just people checking each other for no reason. If you run ops at a small shop, go count the days between an invoice landing and money going out. How do you split work when everyone shares one inbox without stuff getting missed?
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