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Went from 7 service calls a week to 2 on the same route after my dispatcher started asking one extra question
Six months ago my dispatcher just read the complaint off the ticket, so I'd drive out to a house in Riverside for a dryer that wouldn't heat and find out at the door it was the washer all along. Now she asks what the machine is actually doing when it fails, not just that it stopped, and my repeat trips dropped from 7 a week to 2 almost overnight. Any of you ever rework your intake script and see the same thing, or is it just my luck with this one dispatcher?
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