A homeowner in Tucson handed me a glass of water and it stuck with me more than the $2,400 job

Phoenix Taylor · 2026-09-10T15:30:03.915441+00:00

I was up in her attic running wire for a 6-zone panel when she poked her head up and asked if I wanted something cold, and when I climbed down she had a glass of water and a folding chair waiting on the porch. Her name was Rosa, and she mentioned her last guy never even took his boots off in her house. We finished the whole install in one day and passed the walkthrough on the first try, which almost never happens for me. Do you guys have a go-to move for keeping customers comfortable while you are tearing their walls up, or do you just keep your head down and work?

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A homeowner in Tucson handed me a glass of water and it stuck with me more than the $2,400 job | Alarm System Installers - Hub Chatter