I was dead wrong about AI transcription tools until I used one on a messy cleaning quote

I run my own cleaning business and always thought those AI note takers were overkill. Last month I had to give a detailed estimate to a client named Margie over the phone while I was driving between jobs. I used Otter to record it and it caught every single thing she said about her antique china cabinet and the special polish needed. Now I use it for every client call and I haven't missed a single detail since. Anyone else find a use for these tools in a non-tech job?

2 comments

2 Comments

dylan4131mo ago

@bettykim that Dave carpet stain story is actually incredible. Grape juice and a dog? I'd have guessed kool-aid and a toddler at best. That detail about the antique china cabinet from Margie is what got me though - special polish? Who knew! It's wild how these things catch the random specifics that make or break a cleaning quote.

bettykim1mo ago

My own voice memos used to sound like a drunk detective trying to recall a crime scene, so I feel this. Tried Otter after a client named Dave spent fifteen minutes explaining his weird carpet stains and I only caught "something about a dog and grape juice." Now I get every weird detail, like the time Mrs. Patterson described her cat's "special bathroom schedule" for my deep clean estimate. It's honestly saved me from calling clients back to say "uh, could you repeat that part about the weird sticky patch?